Information you provide
We may receive your name, email address, telephone or messaging identifier, device information, order choices, payment confirmation references, reseller details and the content of support messages. Do not send card PINs, banking passwords, one-time codes or unrelated passwords.
Technical information
Standard hosting and security logs can record IP address, browser type, requested pages, timestamps, referrer and error information. A compatible player or separate payment provider can process information under its own policy.
How information is used
- prepare trials, subscriptions and reseller access;
- respond to setup, billing and account questions;
- protect accounts, panels and website infrastructure;
- maintain transaction and support records;
- meet legal obligations and resolve disputes;
- send requested service or guide updates.
Legal bases and consent
Depending on location, processing can be necessary for a contract, legitimate security and support interests, legal obligations or your consent. You can withdraw optional marketing consent at any time.
Payment information
Payment processors can collect and store payment credentials. Hello Sky should receive only the information required to confirm and reconcile an order, not your full card security code.
Sharing
Information may be shared with service providers needed for hosting, communication, payment, security and account delivery, or with authorities when legally required. We do not state that personal data is sold.
Retention
Records are kept only as long as reasonably needed for service, support, security, accounting, legal and dispute purposes. Exact periods can differ by record type and applicable law.
Security
Reasonable technical and organizational measures are used, but no internet system is risk-free. Protect your email, device, player and account credentials.
Your choices and rights
Subject to applicable law, you may request access, correction, deletion, restriction, objection or a copy of eligible personal information. Identity verification may be required before a request is completed.
Cookies and external links
The supplied website build does not include advertising trackers. Hosting, fonts, Font Awesome, messaging links and any payment service can make separate requests or apply their own policies. If analytics are added later, update this notice and consent controls where required.
Children
The ordering and reseller services are not directed to children. A parent or guardian should control household devices and age-appropriate access.
Contact
Send privacy questions to support@hellosky.tv with “Privacy Request” in the subject.