Contact Hello Sky IPTV Support

Electronic Program Guide data and catch-up can be available on supported streams and compatible players. Coverage and duration vary by channel, source and account configuration.

You can install a compatible player on multiple devices, but simultaneous connections depend on the plan confirmed at order time. Do not assume extra concurrent connections are included.

Activation starts after payment and account checks. Many orders can be prepared quickly, but timing can vary; support will confirm when your credentials are ready.

Use the installation guides or contact support on WhatsApp at +44 7532 814802 or email support@hellosky.tv. Include your device model, operating system, player name and connection type.

The full eligibility, exclusions and request process are published on the Hello Sky refund page.

No. Local device, app, ISP, Wi-Fi, VPN, misuse and temporary source issues can be outside refund eligibility. Review the policy and use the trial first.

Keep credentials private, use only supported apps and never post playlists, server details or screenshots containing login data publicly.

No. Public sharing, restreaming, redistribution, credential resale outside authorized reseller terms and excessive connections are prohibited.